Last updated: June 19, 2026

Terms and Conditions

These terms describe the expected use of RIADFLOW AI, a software-as-a-service platform for reservation capture, guest conversation handling, and hospitality backoffice operations.

Service

RIADFLOW AI offers an assistant IA reservation riad, a client backoffice, and operational tools for reservation teams. Features may include website widget chat, room and restaurant request capture, guest records, usage quotas, email notifications, and multilingual AI replies.

Client Responsibilities

• Keep login credentials secure and assign access only to authorized staff.
• Review AI-captured requests before final confirmation with guests.
• Provide accurate room, price, availability, and property information.
• Use the platform lawfully and respectfully with guests.

AI Assistant

The assistant helps collect and organize reservation information. It should not be treated as a final legal, financial, or guaranteed availability confirmation unless your team has reviewed and confirmed the request.

Billing and Access

Plan access, quotas, subscriptions, and manual payment terms may vary by client agreement. RIADFLOW AI may suspend access when a tenant is inactive, unpaid, abusive, or violates these terms.

Availability

We work to keep the service reliable, but uptime, third-party AI providers, email delivery, hosting, and network conditions can affect availability.

Contact

For commercial or legal questions, contact admin@riadflow.com.